Your company can have Online-Customer-Support-Chat system to support/troubleshoot
your customers. Your company website will have an additional link for this
Online-Chat-Support, and this link will take your customers for a chat-session
with your specified customer-support-representatives.
Features:
- Administrator will be able to create/edit/delete Departments
and its Customer Supports (employees).
- Administrator will be able to assign login name and password
to each Customer Support.
- More than One Customer Support will be able to assist the customers.
- Each Customer Support will be able to assist maximum of Three
Customers Simultaneously.
- When no Customer Support is available, customers will be able
to email their questions, from the same page.
- Customer Support can transfer the on-going session to another
Customer Support, if necessary.
- Facility to save the chat-session messages.
- Reports for Customer Support Attendance, search through saved
session chat messages.
- Each Customer Support will be able to update the FAQ html page.
- Administrator will be able to watch the status of 'Customer
Supports' during support.
Any other new features can also be added as per your request.
The scripts can be installed in your/our server based on your budget.
For details contact:
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